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05-14-2020 02:26 PM
Hi my father's desktop stopped booting up windows after he was trying to fix a thumb drive on his desktop I ran a diagnostics test and it says Hard Disk Failure
The Failure ID is 9LJ97D-8RUA47-XD4CRG-60WH03
Product ID iis X5N5AA#ABA
Any help on this would be greatly apprecicated
05-14-2020 04:06 PM
The error code reported, Hard disk 1 quick test failure, means you need to buy a new hard drive and reinstall the operating system.
Below is the link to the service guide where you can find the hard drive removal and replacement procedure.
After you replace the drive, you can reinstall W10 for free as follows...
With a 32 GB USB flash drive and the HP cloud recovery tool, you can make a bootable recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.
You will need to have access to another Windows PC to create the installation media.
Here is an info link for how to use that utility...
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