Hard Drive Failed DST Check

[Newerasolutions]

 

 

 I've been troubleshooting my computer getting stuck loading the desktop and nailed the issue down to the c: drive. I've tried most of the solutions to fix this, like chkdsk e: /f /r /x and running safemode and doing bootrec.exe /fix in the command prompt. Then ran the hardware diagnostic tests you see above.

My understanding is that this error means that the C:drive is failing and needs to be replaced. If that is the case, what can I replace it with? What are the options I can try?

Edit: more computer info

 

 

  

 

[WAWood]

I'm sorry no one has responded to you in all this time, but there are issues here affecting your post.

First, only the first two images appear, the others are all blank -- so we are not seeing the details in the other images.

Second, when I enter your product info and try and search the HP site to get the specs on your product, that search fails.  I have been seeing this for a while now and don't know why HP is not fixing this issue.

So, I had to resort to an external site for the specs and they say the following
 1 - Hard drive -- ranges from 500GB to 3TB

2 - SSD -- ranges from 128GB to 512GB

In all likelyhood, your Windows OS in installed on the SSD, so that is the drive you would need to replace -- with another one of the same capacity or greater.

After that, you would need to reinstall the HP version of Windows on the SSD. 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.

You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:

https://support.hp.com/us-en/document/ish_4511095-4511141-16

If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:

https://support.hp.com/us-en/document/ish_2039298-1862169-16

Good Luck