Hard Drive Failed?

[Charlie44]

What is the failure code 64g7u4-000b34-pxpb1g-60uf03.  My PC will not start. It goes into a repair mode then the screen goes black except for some tiny little dots in the middle of the screen going horizontally.

OH!  the code come from doing  a Long and short hard drive dst check. I have not figured out how to send a message to HP.

My PC is a Pavilion P6-2120.

Thanks in advanced,  Denis

[Paul_Tikkanen · Accepted solution]

Hi, Denis:

Yes, the failure code means the hard drive has failed, needs to be replaced and the operating system reinstalled.

The failure code does not really provide any specific information other than providing general information and your PC's serial number which I have removed from the report below.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

64G7U4-000B34-PXPB1G-60UF03

OK

0000000000

4/10/22

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

Below is the link to the service manual where you can find the disk drive removal and replacement procedure.

Upgrading and Servicing Guide (hp.com)

[Charlie44]

Thank you for the quick reply.  New HDD is installed,  OS is installed and I am up and running.

[Paul_Tikkanen]

You're very welcome.