cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 2
14 7 0 1
Message 1 of 2
189
Flag Post
HP Recommended

Hard Drive failure?

HP Envy Desktop
Linux

I cannot boot neither from a DVD as  a Live system nor from a  bootable USB. The Linux recovery boot give the indication of a Hard Drive failure:IMG_2372.JPG

Therefore, I ran the HP PC Diagnostics HD check which showed a failure:

 

200407_HD_Test_HP_50.jpg

Do you think that the hard drive needs replacing?

If yes, I would appreciate information what unit I should buy and instructions on how to install it.

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
12,908 12,909 1,246 1,442
Message 2 of 2
88
Flag Post
HP Recommended

Hard Drive failure?

Hi @Clawinus

 

Welcome to the HP Support Community. 

 

The Failure ID is related to the Hard Drive. You need a 1 TB SATA Hard Drive. Part# 848195-800

 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

 

Alternatively, you may also Contact HP in your region regarding the Hard Drive replacement. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation