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Hard Drive

HP Recommended
HP 460-p231ur DT PC RUSS
Microsoft Windows 10 (64-bit)

Hello, I'am Matvey and i have problem with Windows 10 x64 (Boot Device Not Found, Hard Disk - 3F0). Can you help me with anything? Please, help. Hard Drive check is not working. 

I tried many different ways, nothing helps. Please,
IMG_20200701_202854.jpg

 tell me what to do?

 

 
 

IMG_20200701_202819.jpg

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MatveyHazan Welcome to HP Community!

 

I understand that you are getting a hard disk error.

 

Have you performed the hard drive test?

 

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to Component test.  

5) From the list, run the Hard Drive (extensive) test.  

 

Please refer to the below link to troubleshoot the issue.

 

https://support.hp.com/in-en/document/c01443463

 

If the issue still persists, please contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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