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HP Recommended
HP ENVY Curved All-in-One - 34-a090na

Ran tests and says Hard Drive 1 is fine but other hard drive which is Samsung is failing. Then when testing all drives the following appears

 

SMART CHECK:  FAILED

FAILURE ID:  RPGAJM-88MBJA-XD4F6J-60ER03

PRODUCT ID: NOH68AV

HARD DRIVE 1

 

Tried all different methods stated on troubleshooting guides but nothing seems to work. Any type of help would be greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

hi

https://support.hp.com/us-en/eas/failureid?origin=DiagSite

Failure details - Hard drive check:
Promthe_0-1678895416870.png

The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

The following documents are available for reference:

 

128 GB M.2 Solid State Drive

hdd Size: 1 TB

  • Interface: SATA

it would therefore be your system disk, which should be replaced, according to what you indicated?

 

 

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Please remember to mark the answers this can help other users
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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

View solution in original post

1 REPLY 1
HP Recommended

hi

https://support.hp.com/us-en/eas/failureid?origin=DiagSite

Failure details - Hard drive check:
Promthe_0-1678895416870.png

The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

The following documents are available for reference:

 

128 GB M.2 Solid State Drive

hdd Size: 1 TB

  • Interface: SATA

it would therefore be your system disk, which should be replaced, according to what you indicated?

 

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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