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- HP Community
- Desktops
- Desktop Boot and Lockup
- Hard disk error

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07-20-2019 07:33 PM
Getting hard disk error when starting up. Running extensive diagnostic test which passed all phases, but still getting error upon reboot. Any ideas?
07-23-2019 10:14 AM
Hey there! @Uscafarr5,
Please share the product number of the PC and the exact error you get on the PC to assist you better.
The error may indicate that your Hard Drive is failing and needs to be replaced. Try reseating the hard drive on your PC and check if it helps.
Also, try updating the system diagnostics to the latest version.
Download the HP diagnostics using this link. Click Here
Also, try performing a complete system reset.
Refer this article to know more information about performing a system reset. Click Here
Refer this article to know more information about hard drive errors. Click Here
I'll keep an eye out for your response.
I hope you have a great day! 🙂
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A4Apollo
I am an HP Employee