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Hard drive dying?

Pavillion23
Microsoft Windows 8.1 (64-bit)

When the computer is turned on after sleep mode I get the screen of death reading: Hard Disk: Error Please run the hard disk test in diagnostics  Hard Disk 1(3FI)  OR a screen prompting me to install the driver . I run the diagnostic, and it fails....If I run it again (or a third time) The SMART test passes but the Long DST fails....however... If I turn the PC off/on. and get back into the menu, I can instantly turn it on with the F12 key, and it performs FLAWLESSLY until it goes back to sleep where it`s "lather rinse repeat". I admit to not trying the BIOS screen/reset, mostly out of frustration, and the screen prompts making me forget until I`m back on track, and don`t want to do that again. I have disabled sleep mode for the time being, but it will want to update soon enough, and here we go again. Is the hard drive dying, or should I try to reset the BIOS before declaring it DOA? Once it`s going it`s perfect (I typed this post on it!) but, obviously has a serious issue. How hard is it to change out a hard drive, and how much are the freaking things?

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Hard drive dying?

Ran diagnostic- Short drive self test failure code: 60C7HW-85C97R-MFPM6K-60W213    How bad is it?

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@PrismStudios wrote:

1. When the computer is turned on after sleep mode I get the screen of death reading:

Hard Disk: Error Please run the hard disk test in diagnostics  Hard Disk 1(3FI) 

2. OR a screen prompting me to install the driver .

3. I run the diagnostic, and it fails....

If I run it again (or a third time) The SMART test passes but the Long DST fails....

4. however... If I turn the PC off/on. and get back into the menu, I can instantly turn it on with the F12 key, and it performs FLAWLESSLY until it goes back to sleep where it`s "lather rinse repeat".

5. I admit to not trying the BIOS screen/reset,

6. I have disabled sleep mode for the time being, but it will want to update soon enough, and here we go again.

7. Is the hard drive dying,

8. should I try to reset the BIOS before declaring it DOA?

9. How hard is it to change out a hard drive.

10. how much are the freaking things?


 

1. It is unusual for it to list "Disk 1".  But, if you have a "Disk 0" (maybe a small SSD?), then you need to run the diagnostics for both disks.

 

2. That's probably a screen prompting you to insert the original Windows CD/DVD.

 

3. The SMART test passes.  See: https://en.wikipedia.org/wiki/S.M.A.R.T.

for what SMART measures.  In your case, SMART just reports on the statistics.

The Long DST ("Drive Self Test") fails. This test actually reads/writes the disk-drive, to physically test it.

Compare to taking a 1.5V battery out of a drawer in your home -- it may look OK -- no leaking -- but it may be "dead".

 

4. That is a bad sign.  The only remedy is to replace the disk-drive.

 

5. It is good that you have not tried the BIOS screen/reset -- that is not the correct tool for your problem.

In fact, it rarely is the correct tool for any problem.

 

6. Remember to eventually enable sleep mode.

 

7. Yes, the hard drive is in "imminent failure" status, and needs to be replaced.

 

8. No, you should not try to reset the BIOS.  Again, wrong tool.

 

9. For a "standard" desktop, it's not difficult to do:

  • disconnect the AC power
  • remove a side panel, to expose the motherboard & the disk-drive
  • disconnect the "data" and "power" cables from the disk-drive
  • remove any screws holding the disk-drive in its "bay"
  • slide it out
  • slide in a same-physical-size replacement
  • screws
  • data/power cables
  • side panel
  • power cord
  • reinstall Windows
  • reinstall all your applications
  • restore all your data files from your most-recent backup (presuming that you have one!)

But, since your disk-drive is still "alive", consider a "disk-cloning" procedure.

It does a block-for-block copy from your current disk-drive onto a brand-new disk-drive.

If you purchase a SEAGATE disk-drive, the free SEATOOLS download from www.Seagate.com will do the "cloning".

If your purchase a WESTERN DIGITAL disk-drive, the Acronis True Image WD Edition  will do the "cloning".

The "cloned" disk-drive will have all your personal files and all your applications. QED!

 

For an "All-In-One" or a laptop, it can be much more complex to disassemble it, to access the disk-drive.

 

10. How much to purchase an automobile?  There are many to choose from.

You'll need to purchase a disk-drive of the same physical dimensions, to fit into the "drive-bay".

A drive-bay either is 2.5-inches wide (as in most laptops), or 3.5-inches wide (most desktops).

For "All-In-One" systems, it's more variable.

The cost is based on the storage capacity, e.g., $50 to $100 for 1000 GB, and $75 to $125 for 2000 GB.

Any "big-box-electronics" store will have disk-drives in stock, as would a small "owner/operator" computer store.

 

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> Product Name: Pavillion 23

> Operating System: Microsoft Windows 8.1 (64-bit)

 

Windows 8 was released in 2013, and will achieve its "sunset" in early 2023.

Windows 10 was released in 2015.

 

So, your computer probably was manufactured between 2013 and 2015, implying that the disk-drive is 3 to 5 years old. The disk-drive had a 1-year, or maybe a 2-year, warranty.

So, your "vintage" disk-drive should be "retired".

Compare to proactively replacing a "bald" automobile tire before it "blows-out" on you.

 

See: HP Pavilion Upgrading and Servicing Guide

for a set of pictures on how to disassemble your All-In-One, in order to replace the disk-drive.


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1) the last version of the "death screen"read: Hard Disc Error   Please run the hard disc test in system Diagnostics (I did that..)  Hard Disc 1 (3F1).  2) No driver CD, but I doubt that would help a dying drive! 3) Mentioned both diagnostics as I ran them several times and the SMART also failed the first round then "recovered" and passed the second try, not a cheerful sign. 6) Just curious...why? I had a desktop about 10 years ago that was never set to sleep. It was second hand and the office it came from had it on 24/7, and a younger me never thought about it. Only replaced that PC because it was woefully out of date, and unredeemable, used it for about 5 years nonstop. 😎 Didn`t think it would help, but saw BIOS reset promenently listed in an HP troubleshooting list, never know why something is listed....but nah, never fooled with it.  9) A stretch I`m betting, but is it possible to move that to the external HD? I have a 1 TB seagate sitting here holding all of  my  important files as a copy in case my PC dies..Oh crap, it is, so I can copy them into a new PC if needed....  10) Kind of a silly question, but I was just curious about the cost. I only paid around $300 for this Pavillion (New/Old stock, etc etc...), Looking at new versions of this sucker, yeah probably worth it, and I do have a freindly geek or two to help me out.  Thanks for backing up my Hard Drive suspicions, and "learning" me a thing or two......Crap I hate re installing my scanner driver, looks like I will sooner or later......groooaaannn... 

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 Yes I bought this one in2016 as new/old stock...spot on! I honestly had no idea that disc drives had such short expected (well, warranteed) lifespans! I only replaced my last 8 year old PC  because it was so ancient that everything was too antiquated to be worth trying to bring up to something close to standard..and I liked the big HD screen on this one .Neat link, thanks for the servicing guide. Are all the warnings about a static free environment valid? I may pay my geek guy to do it, I have issues with static electricity..Sounds silly, but I honestly do. Great info in here, you folks rock!

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@PrismStudios wrote:

1) the last version of the "death screen"read: Hard Disc Error   Please run the hard disc test in system Diagnostics (I did that..)  Hard Disc 1 (3F1). 

 

2) No driver CD, but I doubt that would help a dying drive!

 

3) Mentioned both diagnostics as I ran them several times and the SMART also failed the first round then "recovered" and passed the second try, not a cheerful sign.

 

6) Just curious...why? I had a desktop about 10 years ago that was never set to sleep. It was second hand and the office it came from had it on 24/7, and a younger me never thought about it. Only replaced that PC because it was woefully out of date, and unredeemable, used it for about 5 years nonstop.

 

😎 Didn`t think it would help, but saw BIOS reset promenently listed in an HP troubleshooting list, never know why something is listed....but nah, never fooled with it. 

 

9) A stretch I`m betting, but is it possible to move that to the external HD? I have a 1 TB seagate sitting here holding all of  my  important files as a copy in case my PC dies..Oh crap, it is, so I can copy them into a new PC if needed.... 

 

10) Kind of a silly question, but I was just curious about the cost. I only paid around $300 for this Pavillion (New/Old stock, etc etc...), Looking at new versions of this sucker, yeah probably worth it, and I do have a freindly geek or two to help me out.  Thanks for backing up my Hard Drive suspicions, and "learning" me a thing or two......

 

11) Crap I hate re installing my scanner driver, looks like I will sooner or later......groooaaannn... 


 

1) Did the diagnostic make you choose betwen "Disk 0 (3F0)" and "Hard Disc 1 (3F1)"?

It is possible that the CD/DVD is connected to '3F0'.

 

2) Correct.

 

3) It would be "miraculous-healing" for the first run of SMART to report "bad" while the second run would report "good".

Anything is possible, of course.

 

6) Just curious...why? Ten years ago, the "density" of recorded bits on the disk-drive was much less. I could guess that the increased density, while keeping the same physical dimensions, took a LOT of "computer-engineering" to achieve. I have seen disk-drives that worked 24/7 for years, but a simple power-off/power-on sequence triggered a failure.

 

😎 You saw BIOS reset prominently listed in an HP troubleshooting list, never know why something is listed. Maybe, just for "completeness", or maybe "ignorance" of how rare that mucking with the BIOS is the correct tool, at least in my experience.

 

9) You probably cannot boot from an external HD. Besides, how old is that device?

 

10) If spending $100 to $125 lets you sleep soundly at night, it's money well spent.  Ask the friendly geek about "disk-cloning".  Very quick, as opposed to the "rebuild" option.

 

11) Use of "disk-cloning" means that the scanner software (and all other software) will still be present on the "clone" disk-drive.

 

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1) NO choice of disc given, just as I typed it. The diagnostics did indeed fail the SMART, but passed it when retested,whole thing is a Turkey shoot,I honestly just hit retest until it passes, and reboot with F12 from there,weird, but it worked !  6) I just turned the sleep mode off this morning, sucker gets no off time until I get a new drive. I need this PC for work purposes too much , it`s dying as is.....so it can die later on, tired and un updated. I also disabled auto update, I have to try to keep it from reboot attempts until I resolve this crap.....for now anyhow.  😎 Yes, I was pretty much hit over the head with BIOS reset info...as a first fix. honest. 9) External is about the same age as the PC, never mind that train of thought !  10-11, Cloning it is! Anything to keep me from the tedium of loading drivers, not a hard task, just annoying to me.   THANKS!   

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Installed a newHDD....I have a recovery USB that I created when I bought the computer. but NONE of the online instructions for recovery look anything like the screens/ settings in my computer. HDD runs, and the computer does acknowledge it. Is there a windowa 8 specific instructional out there? (  HP Pavillion 23 all in one g116 , 32 bit windows 8.1) Tried with the basic insructions on online videos, from HP, but unsucessful.........Suggestions?

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