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‎08-19-2019 10:28 AM

HP Recommended
Product: HP Laptop with built in keyboard
Operating System: Microsoft Windows 10 (32-bit)

I have tried many times to reset but it does nothing. It was working perfectly fine a few hours ago, but now it says the hard drive failed. I have done a lot of test each with the same result. I just want to play some Minecraft and this happens.

1 REPLY 1

‎08-19-2019 01:07 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means that the hard drive needs to be replaced, and the operating system reinstalled.

 

Below is the link to the service manual for your notebook.  The HDD R & R procedure can be found in chapter 6.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

You may want to consider purchasing a better performing, normally more reliable 2.5" solid state drive (SSD).

 

After you replace the hard drive, you can reinstall W10 by using the HP cloud recovery client utility.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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