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‎02-23-2025 03:49 AM

HP Recommended

Hard drive keeps clicking and keeps saying hard drive failed 

Sn 2mo9174452

Category:
1 REPLY 1

‎02-23-2025 05:49 AM - edited ‎02-23-2025 05:58 AM

HP Recommended

This should be your system and I noticed you qualify for SmartFriend.

Your parts list is here

 

Your mechanical disk has gone bad and needs to be replaced.

Check to see if there are any other hardware problems: Watch this video.

Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.  Do not attempt to update your bios.

 

I checked here and it appears you do not have cloud factory restore.

Replace your HDD with an SSD and install windows 10 or 11 on it.

 

I am not sure what exact version of 10 you have, but if you need that windows media pack, you can find it below


How To Install Windows Media Player In Windows 10/11
Media feature pack for Windows 10 N and Windows 10 KN editions is explained here.
More information about the N and KN edition is here

 

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