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HP Recommended
Microsoft Windows 10 (64-bit)

One day I started my hp laptop and it got stuck on the hp loading screen I tried hard reset and it didn't work how can I run it back up again?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Hector18 -- try this:

 

  1. power-off the laptop
  2. disconnect the battery
  3. disconnect the power-cord
  4. press & hold the on/off button for a few seconds, to "drain" any residual power
  5. reconnect the power-cord
  6. start repeatedly tapping the "ESC" key
  7. power-on your computer
  8. does it show a menu where you can launch the HP Hardware Diagnostics?
  9. if so, launch that app, and run the test against the disk-drive

Results? Pass? Fail?

 

View solution in original post

1 REPLY 1
HP Recommended

@Hector18 -- try this:

 

  1. power-off the laptop
  2. disconnect the battery
  3. disconnect the power-cord
  4. press & hold the on/off button for a few seconds, to "drain" any residual power
  5. reconnect the power-cord
  6. start repeatedly tapping the "ESC" key
  7. power-on your computer
  8. does it show a menu where you can launch the HP Hardware Diagnostics?
  9. if so, launch that app, and run the test against the disk-drive

Results? Pass? Fail?

 

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