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HP Recommended
HP All-in-One-20-c013w
Microsoft Windows 10 (64-bit)

I am a member of the Windows Insider Program and I was running Windows 11 build 10.22464.1000 when Windows update downloaded the BIOS update and I had rebooted my computer and it even updated to a higher build 10.22468.1000 after completing the BIOS update but I had trouble shutting down my computer which I reported to Microsoft through the Feedback Hub app and I wanted to test if my computer could restart successfully so I attempted to restart and then my computer started to power on and off continuously with the screen lighting up each time during this continuous power on and off loop  with the keyboard caps lock key lighting up the first time round and never lighting up ever again. This behavior that I observed is what the computer does after a BIOS update and then boots up normally but in my case the computer had boot up and I had kept the computer in sleep for days since I could not shut it down and when I attempted to restart this kind of behavior happened and I think my computer is bricked. I attempted to hold down the Windows + B key and even tried the Windows + V key combo after creating and putting in a BIOS recovery USB drive. Please advice?

1 REPLY 1
HP Recommended

@Manzeel --- does the computer start to load Windows, and then "crash" and restart?

 

If you hold-down the on/off button for 30 seconds, the computer should power-off, and thus break the "start-crash-restart" loop.

 

If you disconnect the data and power cables from the disk-drive, and power-on the computer, does it get to a point where it shows "no bootable device is connected", or does it power-off or restart repeatedly?

 

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