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- HP Community
- Desktops
- Desktop Boot and Lockup
- How do I get a recovery key

Create an account on the HP Community to personalize your profile and ask a question
06-27-2025 10:06 AM
Welcome to the HP English Community --
Good Question -
Recovery keys must be saved before they are needed --
Once saved, you can usually retrieve your key in your Microsoft Account.
No saved key = No key recovery "after the fact"
That means,
You cannot retrieve a key that was not saved when you had access to the setup.
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Security - Read
HP PCs - Using BitLocker and finding the recovery key (Windows 11, 10)
Device Encryption prevents unauthorized individuals from accessing your device and data.
Your computer might support BitLocker Drive Encryption (in English) or Device Encryption (in English). You can verify whether your device supports standard BitLocker encryption or Device Encryption.
Section: Enable BitLocker Drive Encryption or Device Encryption
Back up your Key –
Sub-Section: Enable BitLocker Drive Encryption
Be sure to save your recovery key, because it might be required after certain actions, such as a BIOS update. There are multiple ways to attempt to retrieve your recovery key, if necessary.
Note:
BitLocker Drive Encryption is not available on devices running the Windows 11 and Windows 10 Home operating systems.
See Topic Use the recovery key > Retrieve the recovery key from your Microsoft account
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HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Security & Viruses, Software & Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
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