How do I get my PC to reinstall Windows 10 When im stuck in 1 accounts log in screen?

[D-Rabbit87]

My computer operating system is currently not working properly. I can not get out of the loging account screen. It's stuck on an account that is not the administrator account I started when I got the pc. I can enter the safe mode but can't reinstall windows 10. I have tried reseting pc failed. I have tried factory reset failed. I ran system check and restore points failed. BIOS  system check and boot option failed. I have tried every option I have read in all chat groups I've found online. I don't know what to do even tried to make a USB windows installer and that wound not work cus my laptop could not support the tool needed to make it. I have multiple accounts on the Pc but can't get out of the user log in its stuck on. All happened because I got locked out of my original hotmail email for failed attempts to log in with wrong password and Microsoft will not help me because I don't have the phone number or the authentication app or phone linked to account.  I'm just disappointed in all my services for allowing this to happen.. please help..

[PalenoRafael]

Hey @D-Rabbit87,

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

For cases related to BitLocker issues, please contact Microsoft Support.

Regards,