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01-11-2022 05:24 AM
Assuming the model number is from HP, there needs to be more information. The problem most likely is a Windows error but to find out, run the Diagnostics routine.
To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.
I'm not an HP employee.
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