cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
efgee17
New member
2 1 0 2
Message 1 of 4
272
Flag Post

Solved!

How do I replace a failed SSD boot disk

HP Recommended
HP Envy All-in-One 27d-b015qe
Microsoft Windows 10 (64-bit)

I have a 4 year old HP Envy All-in-One desktop PC with with Windows 10 Home (64-bit), Model 27-b015qe, SN [Private information removed].  It came with a 128G SSD boot drive, and a 1T secondary hard drive.  It will no longer boot into Windows, and the blue screen message reads: Boot Device Not Found, Please install an operating system on your hard disk, Hard Disk - (3F0).  System Diagnostics doesn't find any errors, but the BIOS says the SSD is only 1G in size, which is obviously incorrect.  It's a Samsung Model MZVPU128HDGM-000H1.  I'm guessing this means I have to replace it, but how would I reinstall Windows?

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,336 64,900 22,050 33,971
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

It appears that your PC is supported by the HP cloud recovery tool.

 

What I recommend you do is to use another Windows PC with W7 64 bit or newer and use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

I also recommend that you temporarily disconnect the hard drive, because I don't know how intuitive this software is and it may install W10 on your 1 TB storage drive instead of the SSD.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

You can also clean install W10 on the new SSD by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP ENVY All-in-One - 27-b015qe Software and Driver Downloads | HP® Customer Support

 

Below is the link to the service manual...

 

864886-SJ1_Schumi_USG_WW.book (hp.com)

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
141,336 64,900 22,050 33,971
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

It appears that your PC is supported by the HP cloud recovery tool.

 

What I recommend you do is to use another Windows PC with W7 64 bit or newer and use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.

 

I also recommend that you temporarily disconnect the hard drive, because I don't know how intuitive this software is and it may install W10 on your 1 TB storage drive instead of the SSD.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

You can also clean install W10 on the new SSD by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP ENVY All-in-One - 27-b015qe Software and Driver Downloads | HP® Customer Support

 

Below is the link to the service manual...

 

864886-SJ1_Schumi_USG_WW.book (hp.com)

Was this reply helpful? Yes No
efgee17
Author
New member
2 1 0 2
Message 3 of 4
Flag Post
HP Recommended

Thank you so much for your assistance!  I replaced the failed 128G SSD with a 1T SSD and have a brand new machine!  It's incredible that 1T SSD strips and drives are now priced at $100 or so (and this was a genuine HP part)!

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
141,336 64,900 22,050 33,971
Message 4 of 4
Flag Post
HP Recommended

Anytime.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation