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HP Recommended
Microsoft Windows 11

I was using iTunes to connect to my iPhone and iTunes froze on the screen.  Is there a quick way to get it working again?  I tried unplugging the computer and that didn't work.

 

1 REPLY 1
HP Recommended

Greetings @IrishEnge 

 

Welcome to the HP Forum.

 

Well, disconnecting AC power should have allowed you to start the PC and log in to Windows.

 

iTunes should not be running after a system restart.

 

I usually shut down misbehaving software by ending the process in Task Manager when I'm working in an active Windows session.

 

You may have an iTunes problem if the program locks up when connecting your iPhone. Try uninstalling/reinstalling  iTunes.

 

PCs are complex beasts when they don't work. I can only offer troubleshooting suggestions.

 

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

 

Check System Files:

Open an Admin command prompt as follows:

Open Search then enter "command prompt". Right-click on the search result.

Select "Run as Administrator".

Enter the following commands, one at a time. Wait for each command to complete before running the next command.

DISM.exe /Online /Cleanup-image /Restorehealth note: the PC must be connected to the network when using the DISM command.

Enter the next command to verify system files are okay.

sfc /scannow

 

Regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.