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How to boot a PC to use the HP PC HARDWARE DIAGNOSTICS, when the PC does not boot

TouchSmart520
Microsoft Windows 10 (64-bit)

My PC won't start and shows a B1InitializeLibrary failed 0xc00000bb error. 

I search the internet but the solution proposed involve BIOS. My HD is UEFI, so i cannot access the BIOS. By pressing esc, i reach the startup menu, and then i can select diagnostic.

Diagnostic.jpg

The diagnostic tells me that the Boot test has failed, with an error code 3F0

boot test.jpg

 

I am trying to use the HP PC HARDWARE DIAGNOSTICS, and i downloaded the sp101423 (https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html) to be able to run the diagnostics. I installed the soft on a USB Key, but the installation does not make it a bootable USB Key. 

 

So what should I do to boot and execute the diagnostics from the USB Key?

 

Thanks for the help.

 

Antoine

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How to boot a PC to use the HP PC HARDWARE DIAGNOSTICS, when the PC does not boot

Hi @Antoine62

 

Welcome to the HP Support Community. I'd be happy to assist you with the "No Boot" issue. 

 

Please try these steps - HP PCs - Computer Does Not Start 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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