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Locked

‎02-06-2022 01:44 PM

HP Recommended

I can’t log into my computer because it is asking for a Bitlocker recovery key. Where do I go to access that information?

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2 people had the same question
4 REPLIES 4

‎02-06-2022 02:20 PM

HP Recommended

Hello .
You can follow the instructions in the following link:

https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-...

More info:

https://docs.microsoft.com/en-us/windows/security/information-protection/bitlocker/bitlocker-recover...

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
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‎02-06-2022 02:24 PM

HP Recommended

I appreciate it but I have already tried that and apparently my device doesn’t exists on my account. Do you know if there is a customer service number I can call to speak to an actual agent?

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‎02-06-2022 02:28 PM

HP Recommended

In order to contact Hp in your region, please click on the following link:

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

I am proudly Mexican, a Computer Systems Engineer and an HP Community volunteer (not an HP employee).
Did this reply help? Click the "Yes" button below to say thanks.
Did it solve your problem? Please click "Accept as Solution" so others with the same issue can find it.
Please keep the conversation in the thread and never post personal data (serial number, email, phone or address).

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‎02-09-2022 01:53 PM

HP Recommended

@Rique2 

You're wasting your time trying to contact HP for assistance on this -- I wish folks would tell you this up front!

 

Why? Because the BitLocker key is unique to each and every PC.  HP has no record of yours, nor do they have any way to obtain that key for you.



I am a volunteer and I do not work for, nor represent, HP
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