How to open the HP pavilion AiO 27-xa0014 to check the SSD?

emclab · ‎12-20-2022

NO HD detected on my fairly new pavilion all in one 27-xa0014 which comes with 256GB SSD. How to open up the pc and have a check? there is only on screw directly under the stand. The speaker mesh seems. un-movable even with flat screw driver. Please help.

Prométhée · ‎12-21-2022

Hi

https://support.hp.com/in-en/document/c06247330

what is happening exactly?
you say it is new, so under warranty?
if so, given the fragility of this type of device, I would advise against opening it, otherwise the warranty may be voided

please perform the hardware tests
everything is explained in this link

HP PCs - Testing for Hardware Failures | HP® Customer Support

An example of a failed test with Contact HP option

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here

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Paul_Tikkanen · ‎12-21-2022

Hi, @emclab

I imagine that unless you purchased an extended warranty for your PC, the 1-year warranty has expired by now, since it has an Intel 8th gen core processor.

Here is a service teardown video for your PC:

Removing & Replacing Parts | HP Pavilion All-in-One - 27-xa0000 | HP Computer Service | @HPSupport -...

emclab · ‎12-21-2022

Hi @Paul_Tikkanen, thanks for the info. Unfortunately the warranty has expired. I viewed the video clip you provided before posting. It was close but not exactly the same as mine with single arm stand. I did extensive search online and the HP AiO 27-xa0014 models don't have same way to open. Some can access from speaker mesh. I tried on speaker mesh with no avail. My model year is 2019 (was purchased earlier 2022 and sit most of time). But I didn't find any video clips and user manual showing how to access the PC for service.

Prométhée · ‎12-22-2022

@Prométhée wrote:
Hi
https://support.hp.com/in-en/document/c06247330
what is happening exactly?
you say it is new, so under warranty?
if so, given the fragility of this type of device, I would advise against opening it, otherwise the warranty may be voided

please perform the hardware tests
everything is explained in this link

HP PCs - Testing for Hardware Failures | HP® Customer Support

you may have an error code , failure ID (24-digit code) , as shown

if so, just give this code here

Can you answer this , were you able to test?

does yours look like this?

https://www.amazon.com/HP-Pavilion-27-xa0014-AIO-i7-8700T/dp/B07QZHJBHG

this one ?

https://www.youtube.com/watch?v=uBOjWFT7NCA

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was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users

please click on the accept as solution button if message provided an answer to the problem

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Windows 11 22h2 inside , user

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emclab · ‎12-23-2022

Hello, NO HD detected and can get info bios but could not complete HD test. The PC is out of warranty.

emclab · ‎12-24-2022

https://www.youtube.com/watch?v=GFPl2jQEeHQ

Here is a video clip about how to disassembly HP AiO 24-xa0014 which has similar hardware structure as 27-xa0014.

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