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- HP Community
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- Desktop Boot and Lockup
- How to troubleshoot no display and no boot caused by thermal...

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09-05-2020 09:40 AM
this belongs to my aunt and she had an error that showed up "thermal shutdown" and the system tried a repair for a while. It kept going on and off she told me. I got it to my house and it powers up ( I hear fan) but nothing else. I tried F1-, F2, escape with not response. I have removed the case and the MB looks clean. I can remove the small heat sink and re-apply thermal compound but wonder if I can check anything else?
09-07-2020 04:01 PM
@geno368 Welcome to HP Community!
I understand that you are not getting the display and no boot caused by the thermal shutdown.
Please perform the below steps and check.
Hard Reset:
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery. ( not for Built-in Battery computer )
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)
6) Try to turn on the computer and check, If the issue persists continue next step
Set BIOS default and restart:
- Restart your notebook.
- During startup, press F10 repeatedly until the BIOS menu is displayed.
- Once the BIOS menu is displayed, press F9 to restore factory defaults.
- Select Yes to confirm.
- Press F10 to save changes and exit.
- Select Yes to confirm.
- The computer restarts using the default settings.
Please try to connect the external display and check.
Keep us posted,
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09-08-2020 07:58 AM
Thanks for the reply.
I tried the first suggestion already with same result. No display at all so I cannot go into bios or diagnostics. I dissembled the system and there is not any compound on the miniature heatsink. No wonder it runs hot...
I then removed the hard drive and it was completely empty...The whole system is trashed I guess. I also hooked it up to an hdmi monitor to test video...still nothing...all you get is fan running
09-08-2020 11:36 AM
I understand your concerns.
In that case, I would suggets you contact our phone support and check for the support option. They will help you.
Or you can contact a local service center for repair.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!