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HP Recommended
Microsoft Windows 10 (64-bit)

I'm using HP Spectre. However, 2 days ago it showed the logo of HP Omen (older version) while booting up. And then everything in the screen got zoomed in abnormally, though the scaling size was at 100%. It happened 2/3 times even after restarting/shutting down.  Then it went back to normal automatically, showing the regular HP logo in the boot screen and all. I used it 2/3 more times without any problem, but now it's bugging again. I don't understand what is wrong, this whole situation is so creepy! What should I do?

The logo in the boot screen:

20220401_123223.jpg

 

P.S. My screen went black while working and I had to use external monitor, that's when I discovered this bug for the first time.

Note: I already had some problems with my display before

3 REPLIES 3
HP Recommended

Hi@Ellai3,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing HP Omen logo issues with the HP Spectre x360 Notebook when booting to windows.

 

The BIOS can be corrupted during normal operation from a failed BIOS upgrade, or damage from a virus.   

 

Recover the BIOS using a key press combination. 

 

Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys. 

 

The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.   

                                                    

OTE: If the HP BIOS Update screen is not displayed, press and release the power button, and then immediately press the Windows + b keys at the same time, repeatedly, until the computer beeps or opens the HP BIOS Update screen. 

 

After the BIOS is recovered, a Continue Startup button is displayed and a timer counts down. Click the Continue Startup button to restart the computer immediately, or wait for the computer to restart automatically when the timer reaches zero.

 

If issue still persist then test the hard drive using HP PC Hardware Diagnostics UEFI to rule out other hard drive issues

  1. Start or restart the computer.
  2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
  3. Select Component Tests > Hard Drive > Quick Test.
  4. Click Run Once.

Once the test completes, results are displayed on the screen.

 

If the drive passes all tests, continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

 

Click here for the HP Cloud Recovery Tool (Windows 10) link.

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

HP Recommended

Thanks for your response! I got my laptop checked. It seems there wasn't any problem with the bios/hardwares. 

I can't do the factory reset right now. As I also have the display issue, and it's uncomfortable to work with extremely zoomed screen (although it works fine most of the time, only gets zoomed when that weird logo appears), currently I'm doing my work on another device. I'll let you know if I make any progress with this issue 🙂

HP Recommended

Hi@Ellai3,

 

Thank you for responding, I appreciate your time and effort.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.