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HP Recommended
HP All-in-One Desktop PC 27-cb1000a (4N1A2AV)

I has this computer sent back for repair  once already. It simply will not boot up.  The same issue I had vefore. I'd like to send this back. 

1 REPLY 1
HP Recommended

Hi @Ladyhawk3,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP All-in-One computer is not turning on and has had similar issues before, here are the steps you should take to resolve the problem and consider next actions:

1. Basic Troubleshooting

Power Check:

  • Verify Power Source: Ensure the computer is plugged into a working power outlet. Try a different outlet or power cord if possible.
  • Check Power Button: Confirm that the power button is not stuck or damaged.

Disconnect Peripherals:

  • Disconnect all external devices (USB drives, printers, etc.) and try turning on the computer.

Inspect Power Cable and Adapter:

  • Check for any visible damage to the power cable and adapter. Replace them if necessary.

Perform a Hard Reset:

  1. Unplug the power cable from the computer.
  2. Press and hold the power button for 15-20 seconds.
  3. Plug the power cable back in and try turning on the computer.

2. Diagnostic Indicators

Check for Lights and Sounds:

  • Power LED: See if there is any indication of power (e.g., a power LED light).
  • Sounds: Listen for any beeping or fan noises when pressing the power button.

Observe Display:

  • Black Screen: If the screen is black but the computer seems to be on, the issue might be with the display or graphics card.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

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Sneha_01- HP support
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