Hp all in one is not turning on...again

[Ladyhawk3]

I has this computer sent back for repair  once already. It simply will not boot up.  The same issue I had vefore. I'd like to send this back. 

[Sneha_01]

Hi @Ladyhawk3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP All-in-One computer is not turning on and has had similar issues before, here are the steps you should take to resolve the problem and consider next actions:

1. Basic Troubleshooting

Power Check:

• Verify Power Source: Ensure the computer is plugged into a working power outlet. Try a different outlet or power cord if possible.
• Check Power Button: Confirm that the power button is not stuck or damaged.

Disconnect Peripherals:

• Disconnect all external devices (USB drives, printers, etc.) and try turning on the computer.

Inspect Power Cable and Adapter:

• Check for any visible damage to the power cable and adapter. Replace them if necessary.

Perform a Hard Reset:

1. Unplug the power cable from the computer.
2. Press and hold the power button for 15-20 seconds.
3. Plug the power cable back in and try turning on the computer.

2. Diagnostic Indicators

Check for Lights and Sounds:

• Power LED: See if there is any indication of power (e.g., a power LED light).
• Sounds: Listen for any beeping or fan noises when pressing the power button.

Observe Display:

• Black Screen: If the screen is black but the computer seems to be on, the issue might be with the display or graphics card.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support