Hp envy x360 2 in 1 factory reset

[A_g-04]

I was gifted the hp envy x360. I did a factory reset on it over 84 hours ago. It is still loading on the welcome screen, quickly showing a blue screen and then shutting off. What should I do? Please help. I'm willing to try anything. 

[Irfan_06]

Hi @A_g-04,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is stuck on loading screen.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[A_g-04]

The following steps did not work. There are no errors on the system extensive test 

 it then quickly flashes a blue screen

[A_g-04]

Any other ideas? My product is out of warranty so I can't call. It still hasn't booted up. I posted pictures too. Not sure if you can see them. 

[Irfan_06]

Hi @A_g-04,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support