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HP Recommended
HP EliteBook 840 G6 Notebook PC

Hp laptop wont turn on and stuck on loding screan what can i do? 

1 REPLY 1
HP Recommended

Hi @richarddriscoll,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP laptop is stuck on the loading screen and won't turn on, you can try these troubleshooting steps.

 

Force Restart: Press and hold the power button for about 10-15 seconds to force a shutdown. Then press the power button again to turn it back on.

Check Power Supply: Ensure that your laptop is properly connected to a power source and the charger is functioning. Try a different power outlet or charger if available.

Remove External Devices: Disconnect any external devices (USB drives, external hard drives, printers, etc.) and try restarting the laptop.

Boot into Safe Mode:

  • Restart the laptop and repeatedly press the F8 or Shift + F8 key as it boots to access Safe Mode.
  • If successful, select "Safe Mode" and see if the laptop boots properly. If it does, you might have a software issue that needs resolving.

Perform a Hard Reset:

  • Shut down the laptop.
  • Disconnect the power cord and remove the battery (if it's removable).
  • Press and hold the power button for about 15 seconds.
  • Reconnect the battery and power cord, then try turning on the laptop.

Check for Display Issues: If you suspect the issue might be with the display, connect the laptop to an external monitor to see if you get a display there.

Perform BIOS Recovery (if applicable):

  • Turn off the laptop.
  • Press and hold the Windows key and the B key simultaneously, then press the power button to turn on the laptop while holding these keys.
  • Continue holding the keys until you see the BIOS recovery screen.

Run Diagnostics:

  • Some HP laptops have built-in diagnostics tools. Turn on the laptop and repeatedly press Esc or F2 to access the diagnostics menu. Run the tests to check for hardware issues.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.