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HP Recommended
Microsoft Windows 10 (64-bit)

My Hp Envy 700-430 qe cto   my PC has been working perfectly ever since I bought it.  

My Problem my son n law had a  nvidia 2040 or something like that which wouldn't work so we put it in my pc to see if it would work, It did not

 after that my pc will boot up and show my hard drives in the bios, but won't boot up  If I put in a cd or dvd it will go to press any key to boot from cd or dvd then hp logo comes on an will not go any further, I have tried secure and legacy modes with no luck .

I'm thinking it did something to th motherboard  but I can't tell.

Any help would be appreciated . hope i explained it ok. Just remember I can't get into the system to do anything.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

results are what i have already tried to post, If I was very experenced I wouldn't need your help. I'm usually able to solve my problems myself.

Sorry for wasting your time, Iv'e noticed in a lot of post your not very friendly,

Thank You 

 

View solution in original post

9 REPLIES 9
HP Recommended

Hi

unplug everything, leave only the keyboard, mouse, and screen
With the computer completely off, remove the power plug
Long press the power button
Then reconnect the computer, press the on button, and go directly into the bios!
Select , load default, save exit!
Either it works, in this case all the better
But if it does not work indicated exactly, what happens at startup

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

I did like you said, everything seems to start right in legacy or secure boot,  Boot manager, hard drive, windows comes up if i press any  I get press f8 I did and pressed safe mode get logo then nothing.

It will also preparing automatic repair then nothing.  When i did load default it went to legacy so i guess that's what it should be in.

It seem like it must be something simple. Oh when i load cd it goes to logo after a few minutes keyboard light goes out and next the hard drive stops. 

Thank you for your help. 

HP Recommended

Sorry but with the translations, it's a bit difficult for me..
I just ask you, once the bios settings, loaded by default, start normally, and tell me what exactly is happening .. nothing more for the moment
But if you have an attempt to repair, then, do the full tests and just give me the result, if error code indicate it:

HP PCs - Testing for Hardware Failures | HP® Customer Support

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Sorry this is hard for me.

when boot this scren comes up 

windows manager

Crucial hard drive

windows boot

windows boot

windows boot

windows boot

HP Recommended

So test results?

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

results are what i have already tried to post, If I was very experenced I wouldn't need your help. I'm usually able to solve my problems myself.

Sorry for wasting your time, Iv'e noticed in a lot of post your not very friendly,

Thank You 

 

HP Recommended

sorry @johncrosno 

but i think you are getting the wrong idea
you are not wasting my time, otherwise, I would have just given up;
You are misinterpreting my words, I think.
I use a translator, and it doesn't always correspond exactly to what I might want to say!
And sometimes, we don't understand, and we have to repeat, otherwise if possible..
So, sorry, but no, I was asking you to answer this

 

" But if you have an attempt to repair, then, do the full tests and just give me the result, if error code indicate it:

HP PCs - Testing for Hardware Failures | HP® Customer Support "

the tests here, could indicate, if you have a hardware problem

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Sorry I was fustrated been a month trying to fix pc.  I got it fixed today although I don't know how i did it.

Googling so much it's hard to remember. 

Thank You 

HP Recommended

No worries, @johncrosno  I understand

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Windows 11 22h2 inside , user

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