Hp pavilion all in one 24-r124 just stopped, no power, no green light, tried hard reboot, charger ch

[Latekate03]

Hp pavilion 24-r124  purchased 2018

Windows 10 operating board just stopped. Green light out, not powering up, no sound. Tried hard reboot, charger and cord checked out , tried a different power charger with same response.

Is  this a common problem with this model ,year? Ive had it 3 years, it's not over loaded and no additions, I'm pretty novice user, personal use only 

Has anyone experienced similar? Solutions? 

[WAWood]

@Latekate03 

This is why, personally, I would never buy an All-in-One -- as they are basically oversized laptops with all the downsides of laptops (hard to service, no way to upgrade) and none of the upsides (portability).

Sorry for the bad news, but when a PC does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck

[itsmyname]

@Latekate03 -- is this your computer: HP Pavilion 24-r124 All-in-One Desktop PC Product Specifications | HP® Customer Support

> Green light out, not powering up, no sound. Tried hard reboot, charger and cord checked out , tried a different power charger with same response.

It seems that no power is reaching your computer's motherboard.

Is it a broken socket where the power-adapter connects to the computer?

Does the end of the power-adapter "wiggle" excessively, when you try to push it into the socket?

A qualified computer/electronics technician should be able to disassemble your computer, to use a "multi-meter" to see if any electrical power can be measured where the socket connects to the motherboard.