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Teemaine
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Hp stuck

HP Recommended
Example: Pavilion
Microsoft Windows 10 (32-bit)

Do i just need new computer. 

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WAWood
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@Teemaine 

I don't understand your issue -- we are not HP sales, we can not sell you a new computer.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Teemaine
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Hello My computer in stuck on the hp logo when start computer. Haven't found a solution to my problem with the computer. I was asking should i just get another computer. Thank you sir

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WAWood
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@Teemaine 

The HP Logo is contained in the firmware of the motherboard so displaying it does not require using the hard drive extensively. But, if your PC boot process does not get beyond that, this could be an indication that the hard drive has died -- as it then would not be able to find or load the Windows boot files.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu.
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Teemaine
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Thank you but still stuck hp logo.

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