• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎12-03-2022 12:47 PM

HP Recommended

Laptop not showing anything at boot. If I connect to AC power I see orange light next to where power cord connects to laptop. When I power on laptop, I see screen backlight but nothing else displayed. No hp logo, not a single piece of text 

 

If I hit esc or F2 while turning it on... I see "ESC... Pause Startup" or "F2... Startup check" on screen and then nothing.

 

I was hoping to get to uefi or bios to see the battery diagnostics. I am trying to confirm that all I need is to replace the battery. So far no luck.

Category:
1 REPLY 1

‎12-05-2022 10:45 PM

HP Recommended

First press the power button and check for any lights lighting up or displays on the screen. If no signs appear, remove all peripheral devices and check the back of the computer for a removable battery. If there is a removable battery, remove the battery and hold down the power button for 15 seconds.

 

Regards,

Will

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.