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DJABBARI
New member
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Message 1 of 3
482
Flag Post

I Can't Restart My Computer

HP Recommended
HP ProDesk 400 G1 SFF
Microsoft Windows 7 (64-bit)

Hello Everybody 

I have problem i can't restart my computer 

when i click restart in windows 7 my computer can't open i lesten sound is runing but hi can't show anything

please tips me

2 REPLIES 2
WAWood
Level 16
Level 16
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Message 2 of 3
Flag Post
HP Recommended

@DJABBARI 

If the computer powers up (even though you said it does not "open"),  here are some troubleshooting steps you can try: http://support.hp.com/us-en/document/c01443371

 

If it does not even power up, the situation is very different ...

I wish we could help you from here, but we can't. The problem is that we HERE, have no way of diagnosing or repairing hardware problems. And, with the PC not even starting, even HP Tech Support, who have the authority and tools to REMOTE into a PC across the Internet, can not access your PC.

Software failures invariably present with error messages of some kind on the screen, such as No Operating System or No Boot Device. In these cases, reinstalling the OS from media such as DVD or USB fixes the first; rebuilding the boot records using various utilities fixes the second. But any time a laptop simply refuses to turn on, that tend to indicate a serious hardware failure.

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (650) 857-1501.
Tech Support's number is 1 (800) 474-6836.

If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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DJABBARI
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Message 3 of 3
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HP Recommended

@WAWood

thank you for help but my computer is runing normaly (everything is ok) except for when i click restart 

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