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‎04-04-2018 12:21 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
I accidentally disabled all USB ports. Now I have no way to use my keyboard or mouse. I am stuck on the screensaver at start up. It’s a brand new tower so it does not have a PS/2 option. I can’t access any settings w/o keyboard functions...
3 people had the same question
5 REPLIES 5

‎04-04-2018 12:23 PM

HP Recommended

@Orange9002

 

To better assist you, we would need the exact model number or product number of your laptop/desktop???

 

REO

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‎04-04-2018 12:43 PM

HP Recommended
HP Omen 870-210 Gaming Desktop PC - Intel Core i3-7100 3.9GHz Dual-Core, 8GB DDR4, 1TB HDD + 256GB SSD, AMD Radeon RX 460 / Intel HD Graphics 630, DVD-Writer, Windows 10 Home 64-bit
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‎04-04-2018 01:02 PM

HP Recommended

@Orange9002

 

First thing to try is to remove the power cord.

 

Open up the case.

 

Locate the BIOS battery and remove it.

 

Connect the power cord and power-on for a few seconds then power-off.

 

Remove the power cord install the BIOS battery

 

Then power-on.

 

REO

 

Videos if you need them.

 

https://h20574.www2.hp.com/results.htm?SID=13687063&MEID=BA760215-AE55-43D7-812F-BAFE32582183

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‎04-04-2018 01:49 PM

HP Recommended
That worked! Thank you!
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‎04-04-2018 01:56 PM

HP Recommended

Your very welcome @Orange9002

 

Glad to hear that my post was the SOLUTION to your problem.

 

REO

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