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- HP Community
- Desktops
- Desktop Boot and Lockup
- I am missing a file “\windows\system32\config\system

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04-12-2025 05:21 PM
At 1st I had problems booting up my computer with the automatic system repair, once i did bootrec fixboot and got that taken care of. Now it says I’m missing the file but I’m not able to get towards the command prompt since I don’t got a usb. I need an agent to install it into my computer
04-14-2025 09:22 AM
@jenssel, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you're dealing with a tricky situation. Here are a few steps you can try to access the Command Prompt and repair your system without a USB:
Advanced Startup Options:
- Restart your computer and press F11 immediately to access the Advanced Startup screen.
- Select Troubleshoot > Advanced options > Command Prompt.
Shift + Restart:
- If you can get to the login screen, hold down the Shift key while clicking Restart.
- This should take you to the Advanced Startup screen where you can select Command Prompt.
Force Restart:
- Force your computer to restart two or three times by pressing the reset button or power button until the system recovery program appears.
- Choose Troubleshoot > Advanced options > Command Prompt.
Once you have access to the Command Prompt, you can try using the System File Checker (SFC) and Deployment Image Servicing and Management (DISM) tools to repair the missing or corrupted system files:
Run DISM:
- Type DISM.exe /Online /Cleanup-image /Restorehealth and press Enter.
Run SFC:
- Type sfc /scannow and press Enter
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Max3Aj
HP Support
04-18-2025 10:55 AM
@jenssel, Thank you for your response,
I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Max3Aj
HP Support