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Chelmatt
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Message 1 of 2
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I can’t get my computer to turn on.

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HP All-in-One - 24-e014

The computer went off one day and will not turn back on. All I get is a blue screen that gives the error kernal security??? Has this happened to anyone ? 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Chelmatt

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

  1. Power on your PC
  2. Press Esc
  3. Select F2 at the prompt.
  4. Choose System Tests (Fast Test performs a 4-minute hardware check)

Run the HP PC Hardware Diagnostic tests to determine whether the computer is functioning properly. Download the latest version of HP Diagnostics UEFI 2. After Installation, select Start from your PC, and then under All Apps, select HP Help and Support, then HP PC Hardware Diagnostics Windows.

  • 3. The app opens to the main menu. Click System Tests.
  • 4. Click the Run Once button and follow the instructions on the screen
  • 5. If the hardware test Passed, it indicates there is no Hardware Failure. In case, the test Failed, it will display an error code.

And, also refer to the Article: https://support.hp.com/in-en/document/bpu00737 The Computer Will Not Start. By the end of the article, you will be able to isolate the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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