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‎05-06-2025 03:32 PM

HP Recommended

I can’t sign in to my desktop and I get a message that says The specified domain either does not exist or could not be contacted. Can you please tell me how to fix this 

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1 REPLY 1

‎05-07-2025 06:10 AM

HP Recommended

That message usually indicates the PC was setup by a company that uses a Domain for the PC to be located inside the company's network.

If this is a new PC and not located in a company's network, then you will see this because it cannot locate the specified Domain.  Assuming you are a private new user, then that PC was/is not actually the first time is was started.  I would contact the place you bought the PC to have them resolve that.  Or you might be able to reinstall Windows from the install media and start over with a fresh install, assuming you know which version of Windows existed.

Please post more detail about where this PC was obtained and the model number of the PC for more self-help.


I'm not an HP employee.
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