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‎07-30-2022 10:07 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Every time I try to login to my computer my keyboard does not wanna work the mouse is on but that does not work either I have tried moving them to different USB slots and still nothing but they do both work in safe mode and they are both brand new

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1 REPLY 1

‎07-30-2022 10:57 AM - edited ‎07-30-2022 10:58 AM

HP Recommended

I assume this happened recently and the system was working earlier.

 

Try a system restore.  Enter "restore" in safe mode and look for a restore point from when the system was working ok.

BeemerBiker_0-1659200049309.png

 

If no restore points or it did not work then post back here

some other ideas but just read, do not download anything from below

https://techcult.com/fix-mouse-and-keyboard-not-working-in-windows-10/

 

I am a retired Principal Analyst, and a community volunteer.
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