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‎05-07-2025 11:16 PM

HP Recommended

I got the blue screen of death. I have been trying multiple ways to get around the Bitlocker screen (no idea what the key is).  I just want to factory reset the computer. Finally after reading everything, got onto the boot screen and don't know what to press. 

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1 REPLY 1

‎05-09-2025 07:48 AM

HP Recommended

Hi @Pullingoutmyhai,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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