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- HP Community
- Desktops
- Desktop Boot and Lockup
- I get no boot message on my system but ok on re-boot

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08-28-2022 02:55 AM
I bought a refurb HP desktop PC.. small form factor..
lately when it is switched on my wife gets a message
non boot disk or disk error
replace and strike and key when ready
she has to hold the power button to force the pc to power down then on restarting the pc it boot normally into Win 10
confused.. Help please
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Accepted Solutions
08-29-2022 12:28 PM
Hi
I did a search on YT and found a possible solution to the second boot issue.
the RTC battery
I changed that and it seem to be ok now.. boots into Windows without the boot error message now.
08-28-2022 08:32 AM
hi
You have purchased a "refurbished" computer
It must be tested and sold in working order
Your problem could become definitive, I strongly advise you to contact the seller
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08-28-2022 04:10 PM
Thanks for looking t my post..
It is out of warranty now. I'm just interested in why it finds the same SSD boot drive to be ok on re-boot that 's all. (there is no disk in the CD tray or a USB stick plugged in to confuse anything)
Any ideas?
Thanks
08-29-2022 09:51 AM
a problem of this type can have different causes
Sometimes hardware, sometimes software
possibly check
HP PCs - Testing for Hardware Failures | HP® Customer Support
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08-29-2022 12:39 PM
very interesting
there are many messages here with this type of boot problem
And I have not yet seen it seems to me that this could be fixed simply by replacing the rtc battery
Personally, I don't see the causal link, although it may be a possibility, I'm not saying otherwise..
so provided
let it continue
You could confirm within a few days / weeks
This might be a solution for others, thanks
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