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HP Recommended
24-k0024
Microsoft Windows 10 (64-bit)

I tried many times to fix this problem and connect an external flash drive into the computer with different bios versions and the one that is preferred or default for the computer but whenever I try to fix it via flash drive it says the system bios recovery failed unable to open bios image file and has an option to continue the startup and when you do continue startup it does the same thing repeatedly and without the flash drive it goes on another update lo

 

5 REPLIES 5
HP Recommended

@WRGB -- what is your primary reason for trying to update the BIOS? Did your research show that the update fixes a security vulnerability, or fixes something else, or adds support for newer processors?

 

There are too many "BIOS Update failed and my motherboard is now dead" threads in this discussion forum, from failed updates.

 

Please "let sleeping dogs alone" -- stop trying to update, because the "updater" is preventing you from doing something VERY BAD to your computer.

 

HP Recommended

The point of updating the bios or recovering it is getting the computer to regularly boot up again it wasn't for a performance upgrades or anything to do with security just a corrupt bios from a failed update, every setting for the computer isn't accessible, startup, recovery, reset, etc just a constant update loop.. It's a required step not just to upgrade something.

HP Recommended

@WRGB -- every setting for the computer isn't accessible, startup, recovery, reset, etc just a constant update loop.. It's a required step not just to upgrade something.

 

Powering-on your computer will invoke the POST (Power On Self Test). If that is successful, then the current BIOS is OK -- it is not the problem. From your description, it seems that Windows is crashing when it is loading.  That is a different problem.

 

Experiment: take a spare disk-drive, and replace your current disk-drive by it.

Try to install Windows onto the spare disk-drive.

(Do this without an active Internet connection. You don't need to allow Windows Update to run. It is sufficient to see if Windows will install, without downloading any updates.)

If it does not exhibit a "boot loop", then your motherboard and the BIOS are OK, 

and you have a problem with the Windows software. 

In that case, reconnect the original disk-drive, and boot from the Windows 10 Installer media.

At the point where you are asked to click "Install", instead click on "Repair", to see if the Installer can repair your existing copy of Windows.

 

HP Recommended

The problem with that is there is no disk drive just ports for USB if that could be used obviously it could but it depends on if it reads it whilst on that loop other than using a disk 

HP Recommended

@WRGB -- is this your computer: HP Pavilion All-in-One - 24-k0024 Product Specifications | HP® Customer Support

 

It is interesting that it designed for "non-wired" peripherals -- wireless keyboard/mouse, networked (not USB) printer, and only one USB port (athough one could add a multi-socket USB hub).

 

This web-page shows: Internal Storage:  256 GB PCIe® NVMe™ M.2 SSD

 

> there is no disk-drive

 

If you are thinking of a 3.5-inch-wide disk-drive that "spins", then you are correct.

 

Instead, some new computers have a SSD (Solid State Device) -- some RAM, and some electronics to "emulate" a disk-drive, that connects to SATA power and to a SATA data c able.

 

Some new computers have a NVME device -- some RAM, and some electronics to "emulate" a disk-drive.

Like "normal" RAM connects into a socket, this device directly connects to a special socket on the motherboard.

 

Your computer has one USB port, where you could connect an external CD/DVD device, or a USB-to-SATA adapter that connects to a SATA disk-drive.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.