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HP Recommended
HP Envy desktop 750
Microsoft Windows 10 (64-bit)

   Maybe caused by updates ..?  Was also getting "checksum error" at first. OS on SSD drive.

3 REPLIES 3
HP Recommended

Hi @peewee_,

 

Welcome to the HP Support Community.

 

I understand that you are getting a boot device error. I'd like to help!

 

Have you done any changes to your software or OS?

Have you installed any applications?
When was the last time it worked normally?

Meanwhile, try the following below. 

 

The issue is likely due to a misconfiguration of the Intel Optane memory. Perform the following procedures, in order, to correct the configuration. If this does not correct the issue or if you are unable to complete the procedures, contact HP support for further assistance.

NOTE: The Setup interface is different on different computers. When following this procedure, refer to the picture that looks like what you see on your computer.

Procedure 1: Run diagnostics to rule out other hard drive issues

  1. Start or restart the computer.
  2. Press F2 repeatedly during start-up to enter the HP PC Hardware Diagnostics UEFI utility.
  3. Select Component Tests > Hard Drive > Quick Test.
  4. Select drive C:.
  5. Click Run Once.
  6. Once the test completes, the results are displayed on the screen.

    If the drive passes all tests, continue to Procedure 2.

    If the drive fails any of the tests, write down the failure ID (24-digit code) and contact HP Customer Support for further assistance.

Procedure 2: Ensure Legacy Support, under Boot Options, is DISABLED

NOTE: If legacy boot support is enabled, you will NOT be able to see the Intel Optane entry as described in Procedure 3.

  1. Start or restart the computer.

     
  2. Press F10 repeatedly during start-up to enter the BIOS configuration utility.

     
  3. Check Legacy Support and disable if it is enabled:

    Security > Secure Boot Configuration > Press F10 to accept when prompted > Legacy Support

    or

    Boot Options > Legacy Support

     
  4. If Legacy Support is DISABLED, skip to Procedure 3, Step 3.

    If Legacy Support is ENABLED, change it to DISABLED, save changes and exit, then go to Procedure 3.

Procedure 3: Determine if Optane memory is installed and working normally

  1. Start or restart the computer.

     
  2. Press F10 repeatedly during start up to enter the BIOS setup utility.

     
  3. Navigate to the location indicated in the pictures below, based on the BIOS layout you see:

    Configuration > UEFI HII Configuration > Intel(R) Rapid Storage Technology



    Advanced > Intel(R) Rapid Storage Technology



    If Intel Optane is not listed, the computer does not have Optane memory or Optane is malfunctioning and cannot be detected. Contact HP Customer Support for further assistance.

    If Intel Optane is listed, the computer has Intel Optane memory installed and working normally. Continue with Procedure 4.

Procedure 4: Perform F11 recovery, or restore the system using HP recovery media.

  1. Restart the computer and press F11.

    If you can't enter F11 recovery, perform a System recovery using

HP supplied recovery media

  1. .

     
  2. Select Troubleshoot.



     
  3. Select Recovery Manager.



     
  4. Select System Recovery.



     
  5. Select Back up your files first (recommended).




     
  6. Click Next and follow the onscreen directions to complete the recovery.

     
  7. NOTE: Skip this step if your platform is not listed in the table below.

    After the image is restored, if the IRST driver version is 16.0.1.x or 16.0.2.x, install IRST driver version 16.8.0.1000 (or later) through HP Support Assistant (HPSA) or download the latest driver using links from the Customer Support - Software and Driver Downloads page for your product (under Driver-Storage😞
     

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Boot device not found error occurs when the hard disk does not support the system boot process. As it indicates, Windows OS can't find a bootable device to boot from. Usually, it can be an internal hard drive, external USB drive, optical CD/DVD ROM drive, and network adapter.

 

Regards,
John

HP Recommended

Hi @Johnharper241,

 

Thanks for trying the steps and confirming. This might require one on one interaction to fix the issue.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.