I have a problem in my omen PC that has missing optane volumee

[Khristoffer]

Please help with the missing optane volume  in entry level omen HP desktop PC..thank you

[Gaya1239]

Hi @Khristoffer ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your Omen HP desktop PC is missing the Optane volume, there could be several reasons for this issue. 

Here are some steps you can take to troubleshoot and potentially resolve the problem:

• Check Hardware Connection: Ensure that the Optane Memory module is properly connected to your motherboard. It should be securely seated in the M.2 slot.
• BIOS Settings: Enter your PC's BIOS/UEFI settings and check if the Optane Memory feature is enabled. Look for options related to Intel Optane Memory and ensure they are enabled.
• Optane Memory Software: Install the Intel Optane Memory software on your computer. This software helps manage the Optane Memory module and can detect any issues. You can download the software from the Intel website.
• Driver Update: Make sure you have the latest drivers installed for your Optane Memory module. You can download the drivers from the HP website or directly from Intel.
• Reinstall Optane Memory: If the Optane volume is still missing after checking the above steps, you may need to reinstall the Optane Memory module. Follow the HP instructions for reinstalling the module.
• Compatibility Check: Ensure that your Omen PC's hardware is compatible with Optane Memory. Not all motherboards support Optane Memory, so double-check the compatibility list.

I hope this helps. 

Take care and have a good day.

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