cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
236
Flag Post
HP Recommended

Solved!

I have an older computer with windows 7. I'mgetting this message on boot manager. Status Oxc00000f

72R9V 69XGD
Microsoft Windows 7 (32-bit)

I am getting the message : Windows failed to start. A recent hardware or software change might be the cause. To fix the problem....1,2 and 3 with status Oxc000000f.  I dont have the disc to insert and I cant get on the computer to download anything. The only other screen it will go to is the "Launch repair"  which I cant do without the disc.  Where would I get the disc from since it is an older computer?  Any help is appreciated.  Thank you 

 

(I am not sure about 32 or 64 bit.  I assumed it was 32 since it was an older computer.)

 

 

2 REPLIES 2
Highlighted
Level 15
Level 15
22,493 22,436 2,052 4,900
Message 2 of 3
203
Flag Post
HP Recommended

Solved!

I have an older computer with windows 7. I'mgetting this message on boot manager. Status Oxc00000f

@ths2wllpas

 

Hello;

Allow me to welcome you to the HP forums!

 

There is no "disc" that you can obtain that will fix that problem simply.

 

This error means that Windows is trashed and needs to be reinstalled, and for an OEM PC (like the HP you have) that requires a SET of disks known as HP Recovery Media.

 


HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836
---------------------------------------
However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
---------------------------------------

If HP no longer provides Recovery Media for your model, a couple of other sites you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Before using the media, read through this: http://support.hp.com/us-en/document/c00006110

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Highlighted
New member
2 1 0 0
Message 3 of 3
187
Flag Post
HP Recommended

Solved!

I have an older computer with windows 7. I'mgetting this message on boot manager. Status Oxc00000f

Thank you.. !!   I had no idea what I was dealing with. I didn't know if it was a simple fix or completely gone and that's exactly what I needed to know before I spent money on it.    Any ideas what could have caused it?  Once again, thank you... 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation