cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
4 2 0 0
Message 1 of 6
220
Flag Post
HP Recommended

I have hp all in one pc model #20 c023w. It starts to the hp logo and flicks off immediately

All in one
Microsoft Windows 10 (64-bit)

Turned on pc and it flashed on to hp logo and went out

5 REPLIES 5
Highlighted
Level 12
7,483 7,451 313 668
Message 2 of 6
192
Flag Post
HP Recommended

I have hp all in one pc model #20 c023w. It starts to the hp logo and flicks off immediately

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).


A Nod Is As Good As a Wink...
Lil_Boy_Blue

0 Kudos
Highlighted
Level 15
Level 15
10,365 10,321 2,028 3,960
Message 3 of 6
187
Flag Post
HP Recommended

I have hp all in one pc model #20 c023w. It starts to the hp logo and flicks off immediately

Hi,

When you say flicks off, do you mean it turns off completely? No fans, nothing?

Are you able to reach the startup menu? Turn off PC by holding the power button. Turn on PC and press ESC continuously until the startup menu appears. Next press F2 to enter diagnostics and perform system test. See if there are any hardware failure codes and let me know.

Regards,

David

0 Kudos
Highlighted
New member
4 2 0 0
Message 4 of 6
170
Flag Post
HP Recommended

I have hp all in one pc model #20 c023w. It starts to the hp logo and flicks off immediately

It  never really turns on just hp logo clicks in and off. I tried all suggestions, and last held escape key and. Start an very loud beeps almost like a horn came on so I unplugged power supply thanks, all help is appreciated

0 Kudos
Highlighted
New member
4 2 0 0
Message 5 of 6
168
Flag Post
HP Recommended

I have hp all in one pc model #20 c023w. It starts to the hp logo and flicks off immediately

Did all suggestions and when I hit escape and power button, loud beeps almost like a horn so I unplugged power

0 Kudos
Highlighted
Level 12
7,483 7,451 313 668
Message 6 of 6
128
Flag Post
HP Recommended

I have hp all in one pc model #20 c023w. It starts to the hp logo and flicks off immediately

https://support.hp.com/us-en/document/bph07107

 

They would probably be the thing to indicate the fault.

You get a LONG (MAJOR) signal category, RED LED &

then a SHORT (MINOR) signal category, WHITE LED.

Major – the category of the error; Minor – specific error in that category

The AUDIBLE repeats 5 times, and the VISUAL until power is removed.

 

 

Category

MAJOR

MINOR

Issue description

Troubleshooting Steps

BIOS

2.2

The main area (DXE) of BIOS has become corrupted and there is no recovery binary image available.

Also happens when updating BIOS.

Typically no steps needed.

1. Allow the system to complete its updates and changes.

2. If updates are stalling, attempt Sure Start Recovery.

BIOS

2.3

The embedded controller policy requires the user to enter a key sequence.

1 Follow any prompts given.

2 If issue persists, attempt Sure Start Recovery.

 

 

etc etc.


A Nod Is As Good As a Wink...
Lil_Boy_Blue

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation