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HP Recommended
HP All-in-One Desktop PC 24-ck0000i (4K2B3AV)
Microsoft Windows 11

i want unit team to visit and solve my pc issues. I have complained 2 months over but any technical team is not came or solve my pc issues.

I want a new pc or else i will do police case at hp support team.

1 REPLY 1
HP Recommended

Hi @Abubakkar786,

 

Welcome to the HP Support Community

 

I understand you are facing a Boot-related issue with your HP All-In-One Desktop PC 24-Ck0000i. Not to worry I will help you to get a resolution to resolve the issue.

 

Lets' try the below steps:

 

Crisis BIOS Recovery

  1. Turn off the computer, and then connect the power cord.
  2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

Keyboard highlighting the key presses for BIOS recovery

  1. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
  • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
  • If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
  • If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
  • If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
  • If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
    The HP BIOS Update screen displays and the recovery begins automatically.

HP BIOS Update recovery in progress

 

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Computer does not boot or start

 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.