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01-23-2022 01:11 AM - last edited on 01-23-2022 06:06 AM by Ric_ob
Since 5 days i am receiving sane response from your team kindly provide your service executive persons contact number asapthis is my case id [Personal Information Removed]
01-24-2022 09:51 AM
@Pratik_9496 -- welcome to this peer-to-peer discussion forum, where volunteer contributors, not HP employees, try to help. This discussion forum is not a direct path to HP Support.
I have no idea how busy HP Support is. You say that you submitted your report on Tuesday, giving them the rest of Tuesday, then 3 full "business-days" (Wednesday, Thursday, Friday) to respond, before today (early on the next Monday).
All I can suggest is to be patient. HP's "tracking-system" should have not "lost" your submission, in their queue of submissions.
01-28-2022 05:40 AM
Welcome to the HP Support Community! I'd like to help!
I see you are experiencing issues with the brand new Victus by HP 16.1 inch Gaming Laptop PC not booting to windows. I apologize for the inconvenience.
I have checked the case ID and our HP Support Engineers have tried contacting you but could not reach you. So you should be contacted within 2-4 business days (this does not include weekends or holidays). Response times may vary by region.
As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out if not contacted.
Hope this helps! Keep me posted.
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