I have submitted my issue on January 18 2022 and still not getting any help why hp

[Pratik_9496]

Since 5 days i am receiving sane response from your team kindly provide your service executive persons contact number asapthis is my case id [Personal Information Removed]

[itsmyname]

@Pratik_9496 -- welcome to this peer-to-peer discussion forum, where volunteer contributors, not HP employees, try to help.  This discussion forum is not a direct path to HP Support.

I have no idea how busy HP Support is.  You say that you submitted your report on Tuesday, giving them the rest of Tuesday, then 3 full "business-days" (Wednesday, Thursday, Friday) to respond, before today (early on the next Monday).

All I can suggest is to be patient. HP's "tracking-system" should have not "lost" your submission, in their queue of submissions.

[Dilip_18]

@Pratik_9496

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the brand new Victus by HP 16.1 inch Gaming Laptop PC not booting to windows. I apologize for the inconvenience. 

I have checked the case ID and our HP Support Engineers have tried contacting you but could not reach you. So you should be contacted within 2-4 business days (this does not include weekends or holidays).  Response times may vary by region.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out if not contacted. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!