I haven't been able to contact HP Support even though I have my warranty still active...

[Just_chaos]

My PC has had many severe issues with freezing and restarting without warning on several occasions and it's been an absolute pain. I've done many system Hardware scans and plenty of troubleshooting and it never detects it as an issue, but in the event viewer it's shown as a Critical Error. I've done numerous troubleshooting with Tech Support, and they can't even figure it out. 

Now I can't even contact them, it only shows the HP Service Center Locator and no Online Chat options... I live very far away from an Authorized HP Service Center, and I won't be able to travel to it anytime soon. 

I have made attempts to contact HP through email and I never get any response, even when they say I can do so...

If anyone could help with this issue, I will be very thankful! I've been having a tough time lately and HP Support really hasn't been making this a "Pleasant Experience." 

[Raj2111]

Hi @Just_chaos 

Welcome to the HP support community.
 

I understand that you are facing an issue with your HP Pavilion Gaming Desktop PC TG01-0000i, I am glad to assist you

please try these steps: Click Here 

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.

[Just_chaos]

I have been through the Troubleshooting process with an HP Authorized tech support agent, my current solution would be to taking it in for repair, as troubleshooting has proven to be not reliable thus far. Unfortunately, I cannot get access to HP as it directs me to the community page. I still have an active warranty through HP and I hope I can get it sent to an HP Authorized Repair Store through Mail. I don't Live close to an HP authorized Repair Shop so I would prefer to have it shipped. 

Thank you for the reply as I have been ignored by HP and I have attempted to contact them but they don't give me the ability to do so.

[Raj2111]

Hi @Just_chaos 

I appreciate your efforts to try and resolve the issue. However, I recommend you get connected with Phone support for further assistance.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile,

-Regards