I recently updated my drivers on my OMEN PC and since than I have been unable to start my pc.

[MooseJoose]

Since I updated these drivers I have been unable to start my PC at all. I have tried multiple short cuts such as Ctrl Alt Delete, and resetting my graphics with Windows Ctrl Shift B. When I start it my PC my monitor does turn on but I can’t see my mouse. Though every once in a while when I move my mouse the cursor appears with a loading circle before quickly disappearing. I have been unable to enter into safe mode as well. I have tried everything online, so if someone has incite into what may be wrong it would be much appreciated

[Sneha_01]

Hi @MooseJoose 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your OMEN PC is having a critical issue after the driver update, possibly related to graphics drivers or system stability. Since you’ve tried shortcuts like Ctrl + Alt + Delete and Ctrl + Shift + B, and you've also been unable to enter Safe Mode, it seems like the system may not be fully loading the graphical interface or Windows is stuck in an unstable state.

Here’s a structured approach you can follow to troubleshoot and resolve this issue:

1. Boot into Safe Mode Using Advanced Startup Options

Since you’re unable to enter Safe Mode through regular methods, try accessing Advanced Startup Options to boot into Safe Mode:

Steps to Enter Advanced Startup Options:

Force a Reboot: To trigger the Advanced Startup options, you’ll need to interrupt the normal boot process three times:

• Power on your PC.
• When Windows begins to load (you’ll see the HP logo), force shutdown by holding the power button until it turns off.
• Turn it on again. You should see "Preparing Automatic Repair" on the screen. If not, repeat the process 2-3 times.
• After the third interruption, Windows should boot into Advanced Startup Options.

Navigate to Safe Mode:

• Once in Advanced Startup Options, choose Troubleshoot > Advanced options > Startup Settings > Restart.
• After the restart, press F4 to enable Safe Mode, or F5 to enable Safe Mode with Networking.

2. Rollback or Uninstall the Graphics Driver

If you managed to get into Safe Mode or Advanced Startup, the next step is to address the driver issue. It's possible that the graphics driver you updated is causing the problem.

Roll Back Graphics Driver (if possible):

1. Press Windows + X and select Device Manager.
2. Expand the Display adapters section.
3. Right-click on your graphics adapter (e.g., NVIDIA, AMD, Intel), and select Properties.
4. In the Driver tab, click on Roll Back Driver (if the option is available) to revert to the previous working version.
5. Restart your PC.

If the Roll Back Driver option isn’t available, you can try uninstalling the driver and reinstalling the previous version.

Uninstall and Reinstall Graphics Driver:

1. In Device Manager, right-click on the graphics card under Display adapters and choose Uninstall device.
2. Make sure to check the option Delete the driver software for this device (if prompted).
3. Restart your PC. Windows may attempt to reinstall the default driver upon reboot. If not, go to the HP or NVIDIA/AMD website and manually download and install the previous version of the driver.

3. Boot into Windows Recovery Environment (WinRE)

If you’re still unable to boot into Safe Mode or Advanced Startup via force-reboot, you can try booting into Windows Recovery Environment (WinRE) directly:

How to access WinRE:

• Turn off your computer.
• Power it on and immediately press F11 repeatedly (or sometimes Esc then F11 on HP PCs).
• You should now be in Windows Recovery Environment (WinRE).

Once you're in WinRE, you can try to:

• Perform a system restore to revert to a point before the driver update.
• Repair startup using the Startup Repair tool.
• Use Command Prompt to run recovery tools.

System Restore:

1. In WinRE, choose Troubleshoot > Advanced options > System Restore.
2. Follow the prompts to restore your system to a previous restore point, ideally before the driver update.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Sneha_01]

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