IGDKMD64.sys blue screen

[RonF1132]

Desktop PC goes to blue screen of death when starting up. Error IGDKMD64.sys. Win 11, product 590-P0027C. Cannot reset using local or cloud. Web search indicates Intel driver issue but I can't escape blue screens to disable or update driver. Any help will be appreciated.

[Prométhée]

hi

https://support.hp.com/us-en/product/hp-pavilion-desktop-pc-590-p0000i/37730885/model/23023439

you have this problem since upgrading to windows 11?
have you tried in safe mode?

https://support.hp.com/us-en/document/ish_5000477-5000532-16

[RonF1132]

Thanks, but that did not help. Each time I tried starting in safe mode I got a blue screen. At this point, I think I will take the PC to a tech. Thanks again.

[Prométhée]

You should be able to boot normally in safe mode, if not, you may have a hardware problem..
But if you'd rather not waste time here, then yes, go see a professional.
But before spending little money, you could have tried a system reinstall, if that doesn't work then, yes repair

[RonF1132]

I was unable to boot in safe mode using any of the suggested methods. Also, I could not successfully complete either of the system restore methods. I did not try to reset to oriiginal factory image, hoping that a tech might find a way to revive the computer. I figure I will be lucky if that happens and expect the final outcome will be a new PC. Thanks again for the advce. Greatly appreciated!

[Prométhée]

Curious the safe boot can solve a lot of driver problem at startup
You tried to go into the bios, if not possible, then it could be more than a driver problem
See this, you can create a usb key, in order to test the components, it may or may not help to identify the problem:

HP PCs - Testing for Hardware Failures | HP® Customer Support