• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Pavilion 590-p0027c
Microsoft Windows 11

Desktop PC goes to blue screen of death when starting up. Error IGDKMD64.sys. Win 11, product 590-P0027C. Cannot reset using local or cloud. Web search indicates Intel driver issue but I can't escape blue screens to disable or update driver. Any help will be appreciated.

5 REPLIES 5
HP Recommended

hi

https://support.hp.com/us-en/product/hp-pavilion-desktop-pc-590-p0000i/37730885/model/23023439

 

you have this problem since upgrading to windows 11?
have you tried in safe mode?

https://support.hp.com/us-en/document/ish_5000477-5000532-16

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Thanks, but that did not help. Each time I tried starting in safe mode I got a blue screen. At this point, I think I will take the PC to a tech. Thanks again.

HP Recommended

You should be able to boot normally in safe mode, if not, you may have a hardware problem..
But if you'd rather not waste time here, then yes, go see a professional.
But before spending little money, you could have tried a system reinstall, if that doesn't work then, yes repair

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

I was unable to boot in safe mode using any of the suggested methods. Also, I could not successfully complete either of the system restore methods. I did not try to reset to oriiginal factory image, hoping that a tech might find a way to revive the computer. I figure I will be lucky if that happens and expect the final outcome will be a new PC. Thanks again for the advce. Greatly appreciated!

HP Recommended

Curious the safe boot can solve a lot of driver problem at startup
You tried to go into the bios, if not possible, then it could be more than a driver problem
See this, you can create a usb key, in order to test the components, it may or may not help to identify the problem:

HP PCs - Testing for Hardware Failures | HP® Customer Support

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.