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Ckrickie
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Im stuck in the HP loading screen (Desktop)

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700-304ng
Microsoft Windows 10 (64-bit)

So since about a week my Pc was stuck in the booting sequence and the only thing that's shown is the HP logo at the top in blue i haven't tried anything exept restarting the Pc multiple times

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Echo_Lake
HP Support Agent
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Message 2 of 4
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@Ckrickie
Thank you for posting on the HP Support Community.

 

I see that HP desktop stuck on HP logo screen, 
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine?
  • Have you tried restarting the computer?
  • Did this happen after a recent window or software update?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Let's perform a hard reset:

1) Shutdown the computer.  

2) Unplug all the power cord and peripherals connected. (USB keyboard, mouse and USB flash drive )

3) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the power adapter and connect keyboard and mouse into the computer.  

6) Try to turn on the computer. 

 

Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Ckrickie
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Thank you but i actually fixed the problem myself without a problem today but im very thankfull for your reply. 

 

-christopher (my actual name but it was taken already)

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Echo_Lake
HP Support Agent
HP Support Agent
22,447 22,406 1,006 1,043
Message 4 of 4
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@Ckrickie

Thank you for posting back. 
 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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