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- HP Community
- Desktops
- Desktop Boot and Lockup
- Im stuck in the HP loading screen (Desktop)

Create an account on the HP Community to personalize your profile and ask a question
01-18-2019 07:50 AM
So since about a week my Pc was stuck in the booting sequence and the only thing that's shown is the HP logo at the top in blue i haven't tried anything exept restarting the Pc multiple times
01-19-2019 09:24 AM
@Ckrickie
Thank you for posting on the HP Support Community.
I see that HP desktop stuck on HP logo screen,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- When was the last time it worked fine?
- Have you tried restarting the computer?
- Did this happen after a recent window or software update?
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Let's perform a hard reset:
1) Shutdown the computer.
2) Unplug all the power cord and peripherals connected. (USB keyboard, mouse and USB flash drive )
3) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the power adapter and connect keyboard and mouse into the computer.
6) Try to turn on the computer.
Hope this helps! Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee