Impossible to connect to instant ink - error message - with google chrome only

[Céliane]

Hello community, for the past few days I have had an error message when I want to connect to my instant ink account. The message is: "This invitation is no longer valid.
Contact your printer administrator to get a new invitation." When I connect in private mode or on another browser it works. Does anyone have a clue or a solution to this problem? Thank you very much for your help . Good evening.

[Treeko · Accepted solution]

Hi @Céliane 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Kindly clear the caches and cookies of the browser and try logging in. Let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Céliane]

Hello, Thank you for your reply. I just solved my problem with your help. I clicked on "problem solved" and thank you!
Have a nice day ahead,
Céliane